This Shipping Policy explains how Import Mining (“Import Mining”, “we”, “us”, or “our”) handles order processing, shipping, delivery timelines, and related responsibilities for purchases made through https://www.importmining.com (the “Site”).
By placing an order on our Site, you agree to this Shipping Policy in full.
1. Order Processing & Stock Availability
Import Mining operates with variable inventory availability, including items that may be:
-
In-stock
-
In transit
-
Allocated from suppliers
-
Backordered
-
Pre-ordered
Orders are not guaranteed to ship immediately.
If an item is not currently in stock, your order will be placed on hold until the product becomes available.
You expressly acknowledge and agree that:
-
Payment may be accepted before shipment.
-
Orders may remain on hold until stock is secured.
-
Import Mining is not responsible for delays caused by stock shortages or supplier allocation timelines.
2. Estimated Shipping Timeframes
Any shipping or delivery timeframes displayed on the Site, in invoices, or communicated by email are estimates only and not guarantees.
Estimated timelines may vary due to:
-
Supplier fulfillment schedules
-
International logistics
-
Customs clearance
-
Carrier delays
-
Regulatory inspections
-
Force majeure events
Import Mining shall not be held liable for shipping delays beyond our control.
3. Shipment Release Conditions
Orders will only be released for shipment once:
-
Full payment has been received and confirmed
-
The product is physically available in our possession or approved supplier inventory
-
Compliance checks (if any) are completed
We reserve the right to delay shipment if additional verification is required.
4. Shipping Methods and Carriers
We use third-party carriers and freight services selected at our discretion, including but not limited to:
-
Courier services
-
Freight forwarders
-
International logistics providers
Carrier selection, routing, and service level may change without notice.
5. International Shipping & Customs
For international shipments:
-
The buyer is solely responsible for customs duties, import taxes, VAT, brokerage fees, and local charges.
-
Import Mining does not guarantee clearance through customs.
-
Delays, inspections, seizures, or refusals by customs authorities are outside our control.
Failure to pay customs charges may result in shipment return, abandonment, or destruction without refund.
6. Risk of Loss
Unless otherwise required by law:
-
Risk of loss transfers to the buyer once the shipment is handed over to the carrier.
-
Import Mining is not responsible for loss, theft, or damage during transit.
Insurance may be offered at additional cost, where available.
7. Incorrect Address & Delivery Issues
The buyer is responsible for providing accurate shipping information.
Import Mining is not liable for:
-
Delays caused by incorrect or incomplete addresses
-
Failed delivery attempts
-
Returned or abandoned shipments
Additional fees may apply for re-shipment.
8. Partial Shipments
Orders may be shipped in multiple packages or partial shipments at our discretion, without additional notice.
9. No Guaranteed Delivery Dates
Import Mining does not guarantee delivery dates, including for time-sensitive, business-critical, or profitability-dependent use cases.
Delays do not constitute grounds for refunds, chargebacks, or cancellations.
10. Shipping Holds & Order Status
Orders may be placed on administrative or inventory hold for reasons including but not limited to:
-
Stock unavailability
-
Supplier delays
-
Payment verification
-
Compliance review
-
Fraud prevention
Such holds do not constitute a breach of contract.
11. Force Majeure
Import Mining is not responsible for shipping delays or failures caused by events beyond our reasonable control, including:
-
Natural disasters
-
Pandemics
-
Labor disputes
-
Government actions
-
Transportation disruptions
-
War or civil unrest
12. Customer Communication
We may provide order status updates; however, silence or lack of update does not imply cancellation or error.
Customers may contact support for inquiries, but frequent or excessive requests do not accelerate processing.
13. Policy Changes
Import Mining reserves the right to modify this Shipping Policy at any time. Updates take effect upon posting on the Site.
14. Contact Information
For shipping-related questions, contact:
Import Mining
Website: https://www.importmining.com
Email: support@importmining.com
