This Return and Refund Policy applies to all purchases made through Import Mining (“Import Mining”, “we”, “us”, or “our”) via https://www.importmining.com (the “Site”).
By placing an order, you acknowledge that you have read, understood, and agreed to this policy in full.
1. General Policy Overview
Import Mining specializes in the sale of cryptocurrency mining hardware, including ASIC miners, power supplies, accessories, and related equipment.
Due to the technical nature, rapid market fluctuations, and logistical complexity of mining hardware, all sales are considered final unless expressly stated otherwise in writing.
2. No General Returns
Unless explicitly agreed to in writing by Import Mining:
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Products are non-returnable
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Products are non-refundable
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Products cannot be exchanged
This applies to new, used, refurbished, allocated, pre-ordered, or backordered items.
3. No Refunds Due to Market or Network Changes
Refunds will not be issued due to:
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Cryptocurrency price fluctuations
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Mining difficulty increases
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Network changes
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Regulatory developments
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Profitability changes
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Buyer’s remorse
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Delays caused by suppliers, customs, or carriers
Purchases are made at the buyer’s own risk.
4. Damaged or Incorrect Items Upon Arrival
If a product arrives physically damaged or incorrect, you must:
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Notify Import Mining within 48 hours of delivery
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Provide clear photos and documentation
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Keep original packaging intact
Failure to comply may void any consideration.
Any resolution is at Import Mining’s sole discretion and may include repair, replacement, or partial compensation.
5. Manufacturer Warranty
Where applicable, products may be covered by a manufacturer’s limited warranty.
Import Mining does not provide additional warranties and is not responsible for manufacturer warranty approvals, processing, or decisions.
6. Shipping and Handling Fees
Shipping, handling, customs duties, taxes, and brokerage fees are non-refundable under all circumstances.
7. Chargebacks and Payment Disputes
Unauthorized chargebacks or payment disputes may result in:
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Immediate suspension of service
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Order cancellation without refund
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Account restriction
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Collection actions
Import Mining reserves the right to dispute chargebacks using transaction records, communications, and policy acceptance logs.
8. Cryptocurrency Payments
All cryptocurrency payments are final and irreversible.
Import Mining cannot reverse, cancel, or refund cryptocurrency transactions once confirmed on the blockchain.
9. Exceptional Circumstances
Any exception to this policy must be:
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Explicit
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Written
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Approved by Import Mining management
No verbal or implied promises are valid.
10. Order Cancellation Policy
Orders cannot be canceled once placed.
This includes, without limitation:
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Orders that have not yet shipped
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Orders in processing
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Orders on inventory hold
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Orders awaiting stock availability
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Orders delayed due to logistics, customs, or supplier allocation
Placing an order constitutes a binding commitment to purchase, regardless of shipment status.
11. No Right of Withdrawal
To the fullest extent permitted by applicable law, buyers waive any right of withdrawal, cooling-off period, or cancellation right after purchase.
12. Limitation of Refund Liability
If a refund is exceptionally granted, it shall not exceed the original purchase price of the product and shall exclude all associated fees.
13. Policy Changes
Import Mining reserves the right to update or modify this Return and Refund Policy at any time. Changes become effective upon posting on the Site.
14. Contact Information
For questions regarding this policy, contact:
Import Mining
Website: https://www.importmining.com
Email: support@importmining.com
